20 Things I learned from Tech Support

Posted on January 25, 2008 
Filed Under: Geeky Articles, Lists

  1. As long as the world turns, users will still have problems
  2. Substance abusers and computer operators are the only folks called users. This isn’t by chance
  3. When in doubt. Reboot
  4. Sooner or later you will meet a person who types out the words “backslash” or forgets to plug in the power cord. If you haven’t yet, just wait, you will
  5. Fear the phone. No one just calls tech support to wish you good morning
  6. No user will tell you the whole truth at the beginning of a call
  7. “I didn’t do anything” or “It just happened” Are the users mantra
  8. As a support tech, it is your job to break down resistance and get the truth
  9. This is so you can rub the lie in their face, fixing the issue is just a perk
  10. Some people will never learn
  11. This means you will always have a job
  12. Maintain a calm voice, even if you’re screaming on the inside
  13. The hold button is your friend
  14. Whatever you do, don’t panic
  15. The answer to all users questions should be “Trust me, I know what I’m doing” even if this is a bald-faced lie
  16. Users can smell fear. Once you’ve lost control, all is lost
  17. A user who is not listening to you anymore, but rather is trying “their own thing” is not worth your time. Simulate a telephone disconnect and hang up. Trust me, you’re better off.
  18. Sometimes fixing a computer is easier than figuring out why it was broken
  19. Users always want a reason things are fixed. If you’re not sure just lie. They won’t know anyway. “A stray electron passed through the processor and caused…”
  20. If possible ask to speak to the youngest person present

Special Thanks to: Kludge Spot

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Filed Under: Pictures

Hurry! Find Gmail now!

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Filed Under: Pictures


Understanding art for geeks

Posted on January 24, 2008 
Filed Under: Pictures

paulthewineguy has collected an amazing art gallery with clever geeky explanations.

Click Here to watch ‘em all
UPDATE: paulthewineguy has announced his decision to remove the gallery, we back you up Paul, sorry if you think we did something wrong.

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Posted on January 24, 2008 
Filed Under: Geek Lifestyle

A collection of the most geeky home-cinemas ever. This is just the begginning. Go check them all out here.

The Ninja Entry

Posted on January 24, 2008 
Filed Under: Pictures


littleninja1

Originally uploaded by Gotta Love geeks

Hello world!

Posted on January 23, 2008 
Filed Under: Geeky Articles

Welcome to GottaLoveGeeks.com. I cannot start a geek blog without a “Hello World” post. I’ll be wondering around the internet placing the geekiest stuff around. Stay in touch!

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